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Title: Harris Study National Study      
dateReleased:
03-11-2008
downloadURL: http://hdl.handle.net/1902.29/H-2250
ID:
hdl:1902.29/H-2250
description:
This study focuses on the travel industry. Issues addressed include the acceptance of credit cards, the percentage of total volume in 1972 that was handled by credit cards, specific destinations, automated reservation services, better airlines, better cruise lines, better hotels and destinations, why they are better, importance of customer satisfaction, follow up inquiries, tourist boards, and mailing lists. Also addressed are ways a carrier or hotel can convince an agent to recommend them, a nd different services the agency provides to business, international and domestic customers. Background questions include location of agency, membership in agency associations (national, local, and regional), recruitment of new employees, gross dollar value of all bookings, number of employees, and experience as a travel agent.
description:
Louis Harris and Associates, Inc., 2010, "Harris Study National Study", http://hdl.handle.net/1902.29/H-2250
name:
Louis Harris and Associates, Inc.
homePage: http://www.harvard.edu/
name:
Harvard University
ID:
SCR:011273
abbreviation:
DataVerse
homePage: http://thedata.org/
name:
Dataverse Network Project
ID:
SCR:001997